General Terms and Conditions

Quick Reference Services

  1. Parties to the Agreement
  • This Agreement is entered into between Stridr (“Consultant”) and the Client, wherein the Consultant agrees to provide consulting and implementation services. 
  • Each party confirms that they are legally empowered to enter into this agreement.
  1. Client Obligations

The Client agrees to:

  • Ensure that they have the authority to bind their company or organisation to this Agreement.
  • Provide all necessary materials, including company processes, spreadsheets, and documents.
  • Be available for meetings, provide timely feedback, and fulfil requests for additional information as needed.
  • Adhere to the timelines and payment schedule as set forth in this Agreement.
  1. Project Timeline
  • Estimated Timelines:

    Any timelines provided in this Agreement, including the estimated number of days for the delivery of the solution, are intended as guides only and are not to be considered express terms of this Agreement.

  • Flexibility:

    Stridr acknowledges that numerous variables beyond the control of both Stridr and the Client can impact the actual timeline, including but not limited to the availability of the Client’s resources, third-party service delays, alterations to scope of work and unforeseen technical challenges.

  • Communication and Adjustments:

    Stridr commits to regular communication with the Client regarding project status and will inform the Client of any significant changes to the projected timeline as soon as they become apparent. Both parties agree to work collaboratively to accommodate necessary adjustments in the timeline.

  • No Liability for Delays:

    Stridr will not be held liable for any delays in meeting the estimated timelines. However, Stridr assures the Client of its commitment to completing the services within a reasonable time, considering all relevant circumstances.

  1. Payment Terms
  • Payments are non-refundable and non-transferrable.
  • The Client is responsible for the full payment of fees for the project, regardless of completion in instances of client cancellation.
  • Late payments may result in the engagement of debt collection services, with all associated costs charged to the Client.
  1. Additional Services
  • Scope of Additional Services

    From time to time, the Client may require additional services that are outside the scope of the initial agreement. These services may include but are not limited to:

    • Scoping of additional functionalities or features.
    • Consulting on and optimising the Client’s processes and workflows.
    • Building or modifying features beyond the original scope of work agreed upon.
    • Migrating data from old environments to the new environment.
    • Creating additional automations or integrations with other software or systems.
    • Revisions or alterations to work previously completed under the initial scope.
  • Communication of Requests:

    The Client may request additional services at any time during the course of this agreement by directing such requests to Stridr through email or other agreed-upon forms of communication. Such requests may come from the Client or a designated representative who is authorised to make such requests on behalf of the Client. Stridr will assume that any person with the organisation that has previously been involved in engaging Stridr’s service, or liaising with Stridr on the delivery of services is authorised within the Client’s organisation to request additional services.

  • Initiation of Additional Services:

    When the Client requests additional services, Stridr retains the unilateral right to determine whether these services should be provided under a fixed-fee quote or billed on an hourly basis. This decision will be based on the nature of the services requested, the estimated time required, the complexity of the tasks involved and consideration will be given to the relevant timelines of the work.

  • Billing for Additional Services:

    These additional services may be billed in two ways, depending on the nature of the task:

    • Hourly Rate: Additional work may be billed at an hourly rate of $220 per hour, excluding GST. This option is typically used for tasks that are less defined in scope or when continuous support and iterative changes are expected. Stridr reserves the right to update this hourly rate in the course of normal fee increase practices either annually or as required. 
    • Fixed-Fee Quote: For well-defined projects or tasks that can be scoped with a clear endpoint, a fixed-fee quote may be provided. Acceptance of the quote by the Client will initiate work on these additional services under the terms agreed in the new quote.
  • Client Acknowledgment:

    By requesting additional services, the Client agrees that Stridr’s determination regarding the billing method is final. The Client acknowledges and accepts that services commenced upon their direction will be billed according to the method deemed appropriate by Stridr, either as hourly billed services or as per the fixed-fee quote approved by the Client.

  • Invoices and Payments:

    Invoices for additional services will be issued either upon completion of the service or on a monthly basis for ongoing projects. Payment terms for these invoices will be subject to the same conditions as outlined in the payment schedule of the initial agreement.

  1. Limitation of Liability
  • Stridr is not liable for any issues stemming from limitations of the platform.
  • In no event will Stridr be liable for any indirect, special, incidental, punitive, or consequential damages, including but not limited to, loss of profits, data, business, or goodwill, regardless of the cause of action, arising out of or related to this agreement, even if advised of the possibility of such damages.
  • Stridr’s total liability under this agreement shall not exceed the total amount of fees paid by the Client to Stridr during the twelve (12) months prior to the claim.
  1. Data Migration and Handling
  • Data Responsibility:

    The Client acknowledges that it retains sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all data provided to the Consultant for the purpose of service execution.

  • Migration Risks:

    The Client agrees that the Consultant is not responsible for the maintenance of data after its migration to nor for any loss, destruction, alteration, or disclosure of data caused during the migration by factors beyond the Consultant’s control.

  • Consultation:

    The Consultant will make recommendations for the migration and management of data based on best industry practices. However, the Client agrees that the implementation of any process changes and the final execution of data migration are their responsibility, and the Consultant shall not be held liable for any loss of data.

  • Backup:

    The Client is advised to maintain backups of all data provided for migration and acknowledges that it is their responsibility to do so before the commencement of any work involving data handling.

  1. Subcontracting and Assignment:
  • Stridr may subcontract services to third parties as deemed necessary to fulfill the obligations under this agreement, provided that Stridr remains responsible for all subcontracted obligations and such subcontracting does not relieve Stridr of its obligations under the agreement. Neither party may assign or transfer any of its rights or obligations under this agreement without the written consent of the other party, which consent shall not be unreasonably withheld.
  1. Intellectual Property Rights
  • All intellectual property created, developed, or delivered under this agreement by Stridr is the exclusive property of Stridr unless otherwise agreed in writing. 
  • The Client shall receive a non-exclusive, non-transferable license to use any products, including workflow and process maps, documentation, and training materials, solely in connection with the services provided under this agreement. 
  • Stridr retains all rights, title, and interest in any tools, methodologies, and know-how used or developed during the execution of this agreement.
  1. Confidentiality
  • Both parties agree to maintain the confidentiality of all confidential information disclosed during the course of the agreement. 
  • Confidential information includes business processes, data, pricing details, and any other information marked as confidential.
  •  Neither party will disclose such information to third parties without the prior written consent of the other party, except as required by law. 
  • This obligation of confidentiality will survive the termination of this agreement.
  1. Force Majeure
  • Neither party shall be liable for any failure to perform its obligations under this agreement if prevented from doing so by a cause or causes beyond its control, including but not limited to, acts of God, war, terrorism, natural disasters, pandemic, or failure of third-party suppliers. 
  • Should such an event occur, the affected party will notify the other party, and both will cooperate to find a mutually agreeable solution to resume performance.
  1. Governing Law
  • This Agreement shall be governed by the laws of South Australia, and both parties agree to submit to the non-exclusive jurisdiction of its courts.
  1. Acceptance
  • This Agreement takes effect upon the Client’s signature or the receipt of the initial deposit by Stridr.